THE EFFECT OF ELECTRONIC PAYMENT SYSTEM ON CUSTOMER SATISFACTION IN NIGERIA BANKING SYSTEM
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This study was carried out to examine the effect of electronic payment system on customer satisfaction in Nigeria banking system with special reference to Access bank plc of Nigeria. Specifically, the study aims to evaluate the effects of electronic payment system on banks customers, assess the impact of electronic payment system on the bank’s service delivery, examine the effect of electronic payments on competitive advantage of the bank and ascertain the effect of electronic payment system on increase in market size of the banks. A total of 30 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that there is a relationship between electronic payment system and banks service delivery in Nigeria banking sector. The findings also revealed that there is a relationship between electronic payment system and banks service delivery in Nigeria banking sector. The study thereby recommend that there should be a downward review of the charges associated with the use of point of sales terminals so as to encourage increased use and ease the pressures associated with the accessibility of ATMs. Also, banks should also continue to search for ways to improve the performance of the e-payment services by constantly seeking feedback from customers.
Related Project Materials
CAUSES AND EFFECTS OF CONSTRUCTION PROJECTS DELAY IN NIGER STATE EDUCATIONAL INSTITUTIONS
Abstract
Economic development in every nation is based on construction projects undertaken through several types of contracts. However, c...
EXAMINATION OF INTEGRATED GROUP BASED MASTERY LEARNING MODEL AND ITS EFFECT ON SOCIAL STUDIES STUDENT ACHIEVEMENT
Background of the study
Recent socio-political and economic developments in the world and within nations have resulted i...
ROLE OF A SECRETARY IN OFFICE ADMINISTRATION AND MANAGEMENT
ABSTRACT
This topic is the role of and management with particular reference to the ministry of finance,...
THE PERCEPTION OF STUDENTS AND TEACHERS TOWARDS THE IMPLEMENTATION OF COMPUTER BASED TEST (CBT) MODE OF EXAMINATION IN SELECTED HIGHER INSTITUTIONS IN NIGERIA
ABSTRACT
This study was carried out on the perception of students and teachers towards the implementati...
EVALUATION OF HEAVY METALS, SOME ORGANIC AND MICROBIAL CONTAMINANTS IN THE EFFLUENTS FROM SOME FOOD INDUSTRIES IN ANAMBRA STATE, NIGERIA
ABSTRACT
This study was carried out to evaluate the concentrations of heavy metals and other contaminants in the effluents from some food...
ASSESSMENT OF DISCIPLINE TECHNIQUES IN THE MANAGEMENT OF PUBLIC SECONDARY SCHOOLS NIGERIA
ABSTRACT
This research undertook an assessment of discipline techniques in the management of public secondary schools in Jigawa State, Ni...
DESIGN AND IMPLEMENTATION OF AN EXPERT SYSTEM ON TROUBLESHOOTING AND MAINTENANCE OF EPOSON PRINTER
BACKGROUND OF THE STUDY
The impact of engineering age is tremendous and its arrears of...
A STUDY ON THE FACTORS AFFECTING E-COMMERCE ADOPTION IN NIGERIAN BANKS
Abstract
This study’s focuses on “Factors Affecting the Adoption of Electronic Commerce: Evidence from Nige...
PUBLICITY DESIGN COMPANY ON BRIBERY AND CORRUPTION (USING GRAPHICS MEDIUM)
ABSTRACT
This project on publicity design on “Bribery and corruption in Nigeria” was chosen...
CAUSES OF POOR ACADEMIC PERFORMANCE OF SECONDARY SCHOOLS STUDENTS IN FURTHER MATHEMATICS
ABSTRACT
It has been observed that students have been performing rather poorly in further mathematics; this has actually...
