THE EFFECT OF ELECTRONIC PAYMENT SYSTEM ON CUSTOMER SATISFACTION IN NIGERIA BANKING SYSTEM
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This study was carried out to examine the effect of electronic payment system on customer satisfaction in Nigeria banking system with special reference to Access bank plc of Nigeria. Specifically, the study aims to evaluate the effects of electronic payment system on banks customers, assess the impact of electronic payment system on the bank’s service delivery, examine the effect of electronic payments on competitive advantage of the bank and ascertain the effect of electronic payment system on increase in market size of the banks. A total of 30 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that there is a relationship between electronic payment system and banks service delivery in Nigeria banking sector. The findings also revealed that there is a relationship between electronic payment system and banks service delivery in Nigeria banking sector. The study thereby recommend that there should be a downward review of the charges associated with the use of point of sales terminals so as to encourage increased use and ease the pressures associated with the accessibility of ATMs. Also, banks should also continue to search for ways to improve the performance of the e-payment services by constantly seeking feedback from customers.
Related Project Materials
THE IMPACT OF TECHNOLOGY BASED SELF SERVICE BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: A CASE STUDY OF THE NIGERIAN BANKING SECTOR
ABSTRACT
The purpose of the research is to determine the impact of Technology Based Self-Service Banking (TBSSB) on customers’ sati...
ROLE OF LOCAL GOVERNMENT IN RURAL DEVELOPMENT
ABSTRACT
This study critically looked at the Role of Local Government in Rural Development in Jos South...
THE EFFECT OF WATER EXTRACT OF COLA NITIDA POD ON LIPOPROTEIN CONCENTRATIONS OF ALBINO WISTAR RATS
ABSTRACT
Cola nitida has been in use in the eastern parts of Nigeria for the management of certain ailments and as an aphrodisiac in the...
EFFECTS OF POWERPOINT PRESESNTATION ON THE PERFORMANCE OF SECONDARY SCHOOL STUDENTS IN METALWORK TECHNONLOGY IN ZARIA EDUCATION ZONE, KADUNA STATE
ABSTRACT
This study investigated the effect of Powerpoint presentationon the academic performance of senior secondary school students in...
EFFECTS OF DOMESTIC VIOLENCE ON CHILDREN MENTAL AND EMOTIONAL DEVELOPMENT (A CASE STUDY OF OKE-ERI COMMUNITY LJEBU ODE OGUN)
ABSTRACT
The study assessed the effect of Domestic violence on children mental and emo...
PHYTOCHEMICAL AND BIOLOGICAL STUDIES ON THE SEEDS OF JATROPHA CURCAS LINN. (EUPHORBIACEAE)
ABSTRACT
Jatropha curcas Linn. (Euphorbiaceae) is a shrub that grows up to 5m in height. It thrives well in tropical countries. It grows...
AUTHORSHIP, QUALITY AND PRICE AS FACTORS INFLUENCING UTILISATION OF TEXTBOOKS IN PRIMARY SCHOOLS IN OYO STATE, NIGERIA
ABSTRACT
Textbooks play central role in teaching and learning in schools, particularly, in primary schools. Difficult and poorly written...
ADMINISTRATION OF THE DEATH PENALTY IN THE CRIMINAL JUSTICE SYSTEM IN GOMBE STATE: AN APPRAISAL
ABSTRACT
The main aims and objectives of this study titled; “ ADMINISTRATION OF THE DEATH PENALTY IN THE CRIMINAL JUSTICE SYSTEM IN...
THE EFFECTS OF RETRENCHMENT ON THE MORALE OF WORKERS: A STUDY OF ENUGU STATE CIVIL SERVICES
ABSTRACT
This research work is a study study of Enugu State Civil Service. Survey rese...
IDENTIFICATION OF WELL PROBLEMS USING WELL TESTING (A CASE STUDY OF UMU-N2 WELL OF MIDWESTERN OIL AND GAS COMPANY, KWALE, NIGERIA)
ABSTRACT
Well tests exist already for a long time. Since the first oil reservoir was discovered, oil companies have alwa...
