THE EFFECT OF ELECTRONIC PAYMENT SYSTEM ON CUSTOMER SATISFACTION IN NIGERIA BANKING SYSTEM
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This study was carried out to examine the effect of electronic payment system on customer satisfaction in Nigeria banking system with special reference to Access bank plc of Nigeria. Specifically, the study aims to evaluate the effects of electronic payment system on banks customers, assess the impact of electronic payment system on the bank’s service delivery, examine the effect of electronic payments on competitive advantage of the bank and ascertain the effect of electronic payment system on increase in market size of the banks. A total of 30 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that there is a relationship between electronic payment system and banks service delivery in Nigeria banking sector. The findings also revealed that there is a relationship between electronic payment system and banks service delivery in Nigeria banking sector. The study thereby recommend that there should be a downward review of the charges associated with the use of point of sales terminals so as to encourage increased use and ease the pressures associated with the accessibility of ATMs. Also, banks should also continue to search for ways to improve the performance of the e-payment services by constantly seeking feedback from customers.
Related Project Materials
THE CONTRIBUTIONS OF FOREIGN DIRECT INVESTMENT TO THE NIGERIAN ECONOMY
ABSTRACT
This study investigated the contributions of Foreign Direct Investment inflows on growth of Nigerian econom...
DEVELOPMENT OF A MODIFIED TOKEN BASED CONGESTION CONTROL SCHEME WITH ADAPTIVE FORWARDING FOR OPPORTUNISTIC NETWORK
ABSTRACT
This research presents the development of a modified token-based congestion control scheme with adaptive forwarding mechanism (m...
THE IMPACT OF IMPROVED INFRASTRUCTURE AND EFFICIENT CARGO DELIVERY IN NIGERIA PORT USING CALABAR PORT COMPLEX AS A CASE STUDY
Abstract
This report examines the impact of improved infrastructure and efficient Cargo Delivery in Nigeria Port (A case...
AN EXAMINATION OF DRUG ABUSE AND ITS INFLUENCE ON STUDENTS ACADEMIC PERFORMANCE IN SECONDARY SCHOOLS
EXCERPT FROM THE STUDY
- Drug abuse does have a negative significant effect on academic performance of senior secondary school...
Read more
EFFECTS OF BROKEN HOMES ON ACADEMIC PERFORMANCE OF SECONDARY SCHOOL STUDENTS
Abstract
The study investigates the effects of broken homes on academic performance of secondary school student. The stu...
Read moreTHE EFFECT OF LAND SCOPE ON SOIL LOSS FROM EROSION SITES
ABSTRACT
Soil loss is as a result of detachment and transportation of soil particles from one place to another due to r...
Read moreANALYSIS OF COVID-19 LOCKDOWN AND INCREASED HUNGER AMONGST CITIZENS
ABSTRACT
The main focus of this study is to present an analysis of impact of covid-19 lockdown andd inc...
Read moreAN EVALUATION OF INTERPERSONAL COMMUNICATION AND ITS IMPACT ON AWARENESS LEVEL OF FAMILY PLANNING AMONG RURAL WOMEN IN IMO STATE
Background of the study
Acceptance and usage of family planning among married women in Nigeria has beco...
Read moreDESIGN AND IMPLEMENTATION OF FACE DETECTION AND RECOGNITION SYSTEM
INTRODUCTION
Face recognition system is an application for identifying someone from image or videos. Face recognition is...
Read moreASSESSMENT OF THE PRACTICE OF ALHADANAH (CHILD CUSTODY) AFTER DIVORCE AMONG MUSLIMS IN STATE NIGERIA (2007-2017)
ABSTRACT
This research work Titled―the practice of people of katsina stateon child custody after termination of marriage‖ endeavored to l...
Read more
